Order Processing

Please allow 24 hours to process your order. Expect an email within 24 hours to notify you that your order is on its way. Please place your order by 10.00am EST and we will aim to ship your order on the same day.

US Shipping

US Shipping Rates and Estimates. Please note, all delivery timeframes are a guideline given to us by our courier and are not guaranteed. Public holidays may cause disruption.

International Shipping

International Shipping rates and estimates. Please note, all delivery timeframes area guidelines given to us buy our courier and are not guaranteed. Public holidays may cause disruption. Customs charges may be applicable outside of the UK and must be paid before the package can be received.

Christmas Deliveries

The last day for Christmas delivery is Sunday 15th December. Although we will aim to get your product/s to you before Christmas if ordered via Express Delivery before Sunday 15th December, Audique cannot 100% guarantee this due to courier estimates. If in doubt, please contact us at support@audiquehearing.com

Refunds, Returns, and Exchanges

We accept returns received up to 45 days after your delivery date. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. We will not refund your original postage cost unless your item has arrived damaged through no fault of your own. We will require photographic evidence of any damaged products.

Consumable items that have been opened are excluded from our Returns Policy due to health and hygiene reasons, making them no longer sellable. This means we cannot refund these items once opened and/or used. This includes receiver wires, domes and wax guards. Any packages we receive damaged or with items missing will not be refunded.

Faulty receiver wires are not covered in our returns policy. If the receiver wire has been used and is returned as faulty, no refund will be given. If the receiver wire does not work on receipt, please email us within 4 days of receipt of your order and we may be able to provide you with a replacement.

Please email us the details of your return to support@audiquehearing.com. Returns without emails will not be actioned. Our returns address is:

Audique
4291 Express Lane
Suite GB6946
Sarasota
Florida
34249

Reasons for Returns/Exchange:

Product No Longer Required

If you change your mind we offer a 45-day returns/exchange policy, providing the items are in an unused, re-sellable condition, in their original packaging with all original accessories included. A failure to follow these terms may result in us withholding a percentage of your refund value to cover the cost of replacement, or in the worst case scenario, we will not offer a refund at all.

Unfortunately, we do not offer free returns at this time. All returns costs are the responsibility of the customer and we will not be liable for your returned product until it arrives safely at our location. Because of this, please ensure all returned goods are sent to us using a tracked shipping service, so the package can be located should the order go missing. A lot of couriers offer insurance on tracked postage, should your parcel go missing in transit.

After 45 days, unfortunately we are unable to accept unwanted returns/exchange products.

Faulty Products

In the case that your product has a manufacturing fault, is under warranty and still within 45 days of your delivery date, you may return or exchange this item.

An alternative service for faulty items is the check-in service, which includes sending the item back to us and we can either repair or replace the goods, should we find a fault with it.

After the 45-day return or exchange period, you will to send your item back to us in order for your device to be serviced or disposed of along with the terms and conditions of the our warranty. You will need to send the device back to us, and we will either replace or repair and send it back to you once complete.

If you are unsure about the warranty on your product, providing you have purchased the device from us, please get in touch and we can give further advice.

Faulty Hearing Aid Receiver Wires

No manufacturer offers any warranty on receiver wires due to the consumable nature of the product. We cannot guarantee how the item is used, and what day-to-day wear and tear it is subject to. Because of this, receiver wires are not covered under the 45-day guarantee.

DOA (Dead on Arrival) Hearing Aid Receiver Wires

Although we do not cover receiver wires under our 45-day faulty guarantee, we do understand that in some rare instances, the receiver wires may not be working upon arrival. If this happens, you must contact us within 5 days of receiving the receiver to notify us of the issue, and we will send a replacement unit out to you. We understand that some of our customers order more than one at a time to ensure a spare is always available; if this applies to you and you order more than one receiver wire at a time, we would kindly ask that upon receiving the receiver wires, you test all of them at the time of delivery to ensure they are in full working order and then safely store the spares to avoid any disappointment, as we will not refund faulty receiver wires outside of the 5 day DOA guarantee.

Repairs

If Audique is arranging a repair or replacement, we will require the item to be sent to our US warehouse.

Damaged Products

If your order arrives damaged, please email us as soon as possible at support@audiquehearing.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please take care when opening/using all products, as we will not refund or exchange items if they have been accidentally damaged.

If you’re unsure on how to use your product, you can contact our experts for advice either through phone or via email.

Contact Us

If you have any further questions, please don’t hesitate to contact us at support@audiquehearing.com.